Refund Policy

By accessing and using this website and making any payment through the online payment gateway, you agree to comply with and be bound by these Terms & Conditions. All payments made on this platform are processed securely through authorized payment gateways in accordance with the applicable laws of India, including the Information Technology Act, 2000 and the guidelines issued by the Reserve Bank of India (RBI). Prices of products are subject to change without prior notice. Once payment is successfully completed, customers will receive a confirmation message and invoice. In case of failed transactions or double debits, the amount (if deducted) will be refunded as per the gateway and bank policy. The company shall not be held responsible for any unauthorized use of your payment credentials. By proceeding, you acknowledge that you have read, understood, and agreed to these terms.

Once an order is successfully placed and payment is confirmed, it cannot be cancelled. However, if there is any issue such as product unavailability, incorrect order, or a payment processing error, we will initiate a refund as per our policy. Refunds, if applicable, will be processed to the original payment method within 7–10 working days, depending on your bank or payment gateway. In case of failed or duplicate transactions where the amount has been deducted, the same will be refunded automatically by the payment gateway or bank. For any refund-related queries, customers can contact our support team with their order details.

LONGHORN INDIA requires that all visitors to website(s) owned, operated, licensed and/or controlled by LONGHORN INDIA adhere to these Terms of Use and consent to the terms of our Privacy Policy. By accessing and using the LONGHORN INDIA Site, you indicate your acknowledgement and acceptance of these Terms of Use. If you do not agree with these Terms of Use, you are not authorized to continue use of LONGHORN INDIA site(s) or resources.